With no expectations, an open mind, a broad smile - and perhaps a little bit of nerves - we left for Service Design Days 2022. While some team members had attended in previous years, we had no idea what to expect or how interesting Service Design would even be for us.
As soon as Service Design Days 2022 - let’s call it SDD22 in short - kicked off, we were positively surprised to learn that we actually encounter service design on a daily basis in a lot of things that we do. This immediately sparked our enthusiasm and interest even more!
Now, before we even begin to talk about the content, we have to mention the organisation of this conference.
From the warm and friendly welcome by the conference volunteers to the program and the way the masterclasses are assigned, all the way to the food and beverages and the way the program is structured, every little detail was taken care of in the very best way. Of course, it can be expected from a conference that talks about service design, but we feel that the conference’s organisation deserves a special shoutout.